Recent Posts

SERVPRO of Klamath and Lake Counties earns its full IICRC Certification

9/30/2019 (Permalink)

Image of IICRC logo with words "IICRC Certified" underneath SERVPRO of Medford/Ashland is Fully IICRC Certified

SERVPRO of Klamath and Lake Counties is proud to be a fully IICRC fire and water mitigation and restoration company. All of our technicians are required to achieve this qualification so that they can always deliver the highest quality of skilled and professional service.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

Being an IICRC Certified Company is an Important Factor When Making Your Choice in Who to Trust.

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) Developed the Current Standards For the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Klamath and Lake Counties 24 Hour Emergency Water Damage Service

9/27/2019 (Permalink)

Image shows a room where carpeting has been removed and air moving and other drying equipment is in place. SERVPRO has the professional equipment to handle any water damage and flooding situation.

SERVPRO of Klamath and Lake Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 541-773-3740

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Klamath and Lake Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Klamath and Lake Counties

SERVPRO of Klamath and Lake Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Anouncing Our "Hero of the Month" Award Goes to Mark Harper

9/18/2019 (Permalink)

male technician shaking hands and receiving his "Hero of the Month" award from franchise owner Mark Harper receiving his "Hero of the Month" award from franchise owner John Bestul at our monthly staff breakfast meeting!

It's been an extremely busy summer and early fall for us in expanding with the addition of a new franchise to the east of our normal headquarters. This new service area is officially SERVPRO of Klamath and Lake Counties. All of our staff and technicians have consistently gone beyond the normal demands of their jobs. This is why we feel that it is crucial that the franchise carries forward our new tradition of celebrating the month's victories and heroes at our monthly employee breakfast. We also took this company gathering to announce our "Hero of the Month" for August! Mark Harper was chosen by his fellow staff members for his outstanding work ethic and willingness to go that extra mile when needed. Congratulations Mark and thank you once again!

Why SERVPRO of Klamath & Lake Counties??? Faster Response

9/11/2019 (Permalink)

Servpro logo on split background with orange fire on one side and water droplets on green surface on the other Fire & Water - Cleanup & Restoration "Like it never even happened."

Faster Response to the Southeast Oregon Region:

Since SERVPRO of Klamath & Lake Counties is locally owned and operated, we are fully able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage incurred, limits further damage, and reduces the restoration cost.

Why SERVPRO of Klamath & Lake Counties?  Faster Response 24 Hours a day 7 days a week

Call 541-363-0800

Anytime day or night we have staff available 24 hours 7 days week.  Water, Fire, Storm, Flooding, emergencies wait for no one.

You will actually speak with a live staff member 24/7, no answering machine or recordings.

You can also email SERVPRO of Klamath & Lake Counties at 

for general information or for questions about billing.

Master IICRC Certifications Obtained

9/11/2019 (Permalink)

Owner receiving and holding up three IICRC certifications all framed together John Bestul receiving his IICRC certifications

Master IICRC Certifications Obtained by John Bestul

SERVPRO of Klamath & Lake Counties Owner, John Bestul, obtained his master’s level IICRC certifications in Water and Fire this year and has thus set himself apart through training, experience and comprehensive examination to a higher level of competency in the fire and water damage restoration industry.

 IICRC certification helps customers to immediately identify the cleaning, restoration and inspection industry’s most skilled and dedicated technicians, businesses and Owners.

Other Certifications:

  • Accredited Asbestos inspector
  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • RRT - Carpet Repair & Reinstallation Technician
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician

BBQ Safety Tips

9/11/2019 (Permalink)

A list of outdoor BBQ safety tips on a half faded background with bbq grill and kebobs imagery Outdoor BBQ Safety Tips

With nice weather and summer holidays finally approaching, it’s no secret that many people will be spending their weekends and days off outside. In addition to opening up the pool and walking on the beach, BBQ’s are also going to become one of the more popular activities at homes and even businesses across the way. But, a nice grill session can turn into a devastating, even deadly fire in a matter of minutes -- which is why safety should also be a top priority during this time! To ensure you’re well prepared for a potential BBQ disaster this season, we’ve compiled a few tips and guidelines to follow.

Know Your Grill’s Safety Zone

Firing up the grill, for many, is a great experience that allows you to bring out your inner chef, while also catering to guests of your party. But far more goes into the process of cooking than just flipping a few burgers. For starters, make sure your grill isn’t positioned anywhere near your home, on a dead patch of grass, or under low-hanging trees. Regardless of what kind of grill you’re using, one spark or flame too close to another object is all it takes to start a fire. For good measure, keep your grills on cement fixtures or away from anything flammable

Keep Fire Extinguishers Nearby

Whether or not this is the first time you’re using the grill this season, make sure it’s still in operable shape for a cookout. Thoroughly clean the grates and inspect the gas line for leaks. Should a fire start from faulty lines or too much grease, you’ll need something to help extinguish the issue. A small fire extinguisher is always great to keep nearby, and can suppress an issue before it becomes unmanageable and damaging -- just make sure your fire extinguisher is appropriately rated for this particular situation.

Of course, there are always circumstances that you’re either not prepared for, or not fit to handle on your own. If you do happen to experience an issue in which your home is sustaining fire damage, immediately call your local fire department to have them take control ASAP.  

SERVPRO of Klamath and Lake Counties has been helping the community get back on their feet after fire damage for years. When something goes wrong, you’re going to need a company who can make it right. To learn more about how SERVPRO of Klamath and Lake Counties can assist in your time of need, give us a call today! 541-363-0800

Water and Flood Damage in Klamath and Lake Counties

9/11/2019 (Permalink)

leaky water pipe dripping on to a wood board underneath in dark space Leaking Water Pipe Damage

Water, Flood and Pipe Leaks

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (541)479-2500

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Locally Owned Company with National Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Grants Pass/Central Point is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member of the Grants Pass community and want to do our part to make our community the best it can be.

Commercial Building Restoration

9/11/2019 (Permalink)

doorway with plastic draping used to assist in drying Commercial Building with Plastic Draping for Quicker Drying

Commercial & Industrial Building Restoration

We at SERVPRO of Klamath & Lake Counties are available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation. Learn more about our commercial restoration services:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Remediation
  • Commercial Storm Damage Cleanup
  • Disaster Recovery Team

Commercial Building Cleaning Services

When the dirt, odor, and moisture challenges go beyond the scope of your regular janitorial staff, you need SERVPRO of Klamath & Lake Counties. You can depend on us to get the job done right and get it done quickly. Our highly trained technicians use top-of-the-line equipment to make your business shine again. 

Fire Repair & Restoration in Klamath and Lake Counties

9/11/2019 (Permalink)

wood kitchen cabinet door with fire caused burn marks Fire Damaged Wood Kitchen Cabinet Door

What To Do After A Fire

Fire Safety Tips:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Mold Remediation in Klamath and Lake Counties

8/30/2019 (Permalink)

Drywall with mold present from floor to ceiling Mold Remediation in Klamath and Lake Counties

Mold Remediation and Restoration in Klamath and Lake Counties

Odor Removal and Deodorization

As experts in deodorization, SERVPRO of Klamath and Lake Counties is trained and certified in identifying and eliminating offensive odors. These odors can come from a number of sources both inside and outside a structure.

SERVPRO teaches IICRC technical classes in the proper removal of odors to its franchisees. Masking and other shortcuts don't work when your odor problem is serious or persistent.

We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

We have found that the science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.