Recent Posts

SERVPRO of Klamath & Lake Counties is an IICRC Certified Firm

7/27/2021 (Permalink)

SERVPRO of Klamath & Lake Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

Being an IICRC Certified Firms is an Important Factor

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) Developed the Current Standards For the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Our Customers Are Our TOP PRIORITY

7/27/2021 (Permalink)

At SERVPRO of Klamath & Lake Counties, our number one priority is to make our customers feel safe and valued.  It may sound like that is impossible to do when we arrive under stressful circumstances, which can be devastating.  It could be a fire in your home, a broken water pipe that has caused damage, or mold in your place of business.  These are difficult situations and for that reason our employees are sensitive to the needs of our customers.  Many times, depending on the damage, a customer may spend days, weeks or even months out of their home or place of work.  We get to know our customers one by one. Sometimes all they need is for someone to listen and reassure them it will be alright.  At the end of the day, we are just people helping people. Our trained crews are there to explain what will happen and help our customer navigate the whole process from start to finish.    

SERVPRO of Klamath & Lake Counties take pride in our customers knowing that they are our main priority!  Call 541-363-0800 to schedule an appointment today!

Restaurant Fires

7/9/2021 (Permalink)

Restaurant fires destroy more than property.  Restaurants hold priceless memories of celebrations and firsts, meetings with important people, backgrounds for special announcements or the reliable spot to pick up favorite weekday takeout meals. With a fire, they all go up in smoke—literally. Restaurant fires can be devastating, not only to the owners and patrons, but to the employees as well. One call to SERVPRO of Klamath and Lake Counties, and we will make your restaurant “Like it never even happened.”


Exhaust Systems and Ductwork

The vents and fans behind ovens and stoves accumulate a buildup of grease. 


  • Clean all areas daily.
  • Twice a year, have a thorough hood cleaning by professionals.
  • Clean grease traps monthly, quarterly, or yearly as mandated by the NFPA.


Gas Leaks

Gas leaks are the most catastrophic cause of restaurant fires because they cause an explosion.


  • Be alert and detect the signs of a gas leak (gas smell, orange/yellow flames, extinguished pilot lights)
  • Perform equipment inspections daily and replacement of worn-out equipment.


Electrical Problems

Heat from unsafe or poor wiring in switches, sockets, or plugs can spark flammable or combustible materials.


  • Use only commercial equipment that is up-to-code.
  • Update wiring that can handle a busy kitchen.

In the event of a fire in your restaurant, SERVPRO of Klamath and Lake County is here to help 24 hours a day!   541-459-3987

Common Types Of Water Damage

7/9/2021 (Permalink)

Here are the common causes of commercial water damage:

In your commercial building, water damage is often caused by windows that are not properly sealed. This will allow moisture to seep in, this is a start to a lot of problems including mold. Checking your windows regularly is important as caulk can break down over time.

Broken pipes can happen for many reasons, such as changes in pressure, deteriorated water supply lines and sewer drains, and cold weather. Bulging walls, water stains on walls or floors, cracked or loose tiles, and musty smells are all signs of damaged pipes. Detecting leaky pipes is challenging and it usually requires some specialized water leak detection equipment. However, finding the problem and fixing it, will save you in the long run.

If gutters are not cleaned regularly, they can get clogged, causing water to leak into the property through the roof or the foundation. One of the most common signs of leaks in building foundations are puddles nearby or framing that has become wet. Poor drainage systems can also lead to water damage in your foundation.

A leaky roof can cause ceiling damage, mold and mildew issues, fire hazards, and will also compromise the  structural integrity of your building. Exposure to heavy rain and snow can make your roof vulnerable to damage. 

Water damage in your commercial building may prevent you from doing business but can also put the health and safety of your employees at risk. The moment you spot signs of commercial water damage, it is important to act immediately. Calling SERVPRO of Klamath and Lake Counties is a great first step.

Commercial water damage restoration is often more complex than residential water damage restoration, and usually requires a more intensive approach. The size and structure of commercial buildings, the extent of damage, the varying uses of space, especially in multi-tenant buildings, and the number of occupants all affect the restoration process. Aside from these, there is usually always a time constraint for the job because business must continue as soon as possible.

While some water damage issues are inevitable, most problems can be prevented when the cause of water damage is found earlier.

HVAC systems work by heating or cooling the air through a series of ducts. Over time, these ducts wear out or get damaged, resulting in leaks. These systems can leak for a long time before signs of water damage show up. The HVAC system needs to be cleaned regularly and the excess water from the condensation reservoirs needs to be removed to prevent water damage.

Sewer water contains bacteria and other pathogens that cause illnesses and infections. If you see signs of sewage damage, such as gurgling sounds or water backing up out of the drain or toilet, you should call SERVPRO of Klamath and Lake Counties immediately.

Other causes of water damage in commercial buildings are leaks in sprinkler systems. Signs of sprinkler leaks include wet surfaces like drywall and carpets, presence of mold and mildew, and standing water. Regularly inspect your sprinkler systems for leaks and moisture.

Do not hesitate to reach out to SERVPRO of Klamath and Lake Counties for any commercial water issues you might have.  541-363-0800

Helping the Community

4/21/2021 (Permalink)

Collage of locations with SERVPRO logo Always Here to Help

SERVPRO of Klamath and Lake Counties was taken over by new ownership in April of 2018. Don and John the owners were previously a restoration company seeking for bigger. When the time came they took over SERVPRO of Klamath helping the community each and every day. SERVPRO of Klamath can help in any Fire, Water, Mold, Covid Cleanings, Bio Cleanings, Rebuilds, and even Sewage Cleanings. For any home or commercial emergency call SERVPRO of Klamath and Lake Counties for a quick and easy response. Call SERVPRO of Klamath and Lake Counties at (541) 773-3740. You will speak with a real SERVPRO Employee who is always willing to help and be there on the spot for your emergencies.

Commercial Loss Restoration

4/15/2021 (Permalink)

Commercial restoration loss to your business? No need to wait call SERVPRO of Klamath and Lake Counties for all your restoration needs. With 24 hour assistance at your fingertips with just one call. SERVPRO of Klamath and Lake Counties is available to any Fire, Water, Sewage, Covid cleanings, Mold remediation, Rebuilds, and even Asbestos testing. Each and every customer is extremely important to us and making sure each customer is taking care from start to finish is our goal. For any questions on commercial restoration call SERVPRO of Klamath and Lake Counties today.


Can your Business File A Clam For Smoke Damage With Your Insurance Carrier?

4/15/2021 (Permalink)

Did your commercial building or the suite next to yours recently have a fire and now you smell smoke or have smoke related damage?  Is smoke damage a covered loss on your commercial insurance policy?  We recommend that you contact your insurance carrier so you can learn more about what you need to know about smoke claims.

Soot Damage and Insurance

Good news is that in most cases, damage from smoke will be covered under your commercial insurance policy.  Remember the sooner you act upon following these steps, could help improve the restoration of your property to its pre-damaged condition.  Your preparedness could also help with your insurance company getting quick approval on your claim.

  • Get in touch with your insurance company or agent and file a claim, report the smoke damage.
  • Call a professional smoke cleanup company to help assess your loss and provide details of the cleanup process.
  • Take photos of any damaged items, and documents, receipts for any repairs that need to be performed.
  • Know that your insurance company will send an adjuster to survey the damage.     
  • Know that your insurance company will require proof that the money they pay you will be going towards your restoration and repair.     

Smoke damage claims and the efforts to communicate with your adjuster may be challenging.  However, if you have done your due diligence in following these steps, your post-fire experience can be a positive one.

SERVPRO of Klamath and Lake Counties is here to help you painlessly deal with the fire damage, the soot damage or the smoke damage. Call us at: 541-363-0800.

Asbestos Testing

4/15/2021 (Permalink)

April when the flowers and the nice weather start to bloom along with renovations to your home start to begin. Before tearing into that wall or turning the basement into the master bedroom, did it get it tested… for what you may ask? Asbestos! Many buildings constructed before 1980 contain asbestos — a naturally occurring mineral used in everything from insulation and roofing to ceiling tiles, flooring, paint and adhesives between the 1940s and 1970s. Asbestos is extremely dangerous and could cause extreme health problems. SERVPRO of Klamath and Lake Counties does the sampling and the testing for you, if Asbestos is found we can take care of the entire Asbestos Abatement- Removal. When remodeling and deposing of the non needed materials, you have to get them tested before the dump can accept them. To schedule an appointment for testing call SERVPRO of Klamath and Lake Counties (541) 773-3740

Water Leaks and Restoration Clean ups

4/15/2021 (Permalink)

Water, Flood and Pipe Leaks

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Water or Flood Damage?
Call Today – (541)479-2500

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Locally Owned Company with National Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Klamath and Lake Counties is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member of the Klamath  community and want to do our part to make our community the best it can be.

Did a Sewage Back Up happen in Your Home Here's how We Can Help

4/15/2021 (Permalink)

A sewer backup in the home can be considered an emergency if the contaminated water has the chance to spread out onto your belongings or soak into the flooring or carpet. This type of water likely contains various bacteria and viruses that can pose a danger to you and your family members if ingested or touched. There are some things you can do to minimize damages before calling a professional sewer cleanup and remediation crew to fully decontaminate the area and make it safe for you to use again.

Cleanup Process

Protective Clothing: Put on protective clothing including rubber gloves, boots, and eye-wear before attempting any sewer cleanup.

Turn Off Electricity: If the electricity distribution panel is nearby and above water, shut it off using a dry wooden stick.

Turn Off Water: Do not use water in the home, and to ensure no one accidentally turns a faucet on, it might be good to turn the water off to the whole house.

Turn Off Air Conditioning: This is to make sure no contaminated dust can circulate around the house and contaminate the whole HVAC system.
Remove Clean Items: Take all uncontaminated items away from the area.

Add Bleach to Standing Water: Feel free to add bleach to any standing water to decrease the level of contamination.

Call for Advice: If your home uses the public sewer, call the sewage department for advice, or the local health department if you have a septic system.

Call Insurance: Let your insurance company know what has happened immediately if you intend on filing a claim to cover repairs.

Call a Professional Restoration Company: Working with the professionals can help give you peace of mind that the sewer cleanup job is thorough, while saving you time and effort. The professionals can also repair structural damage, clean all of your contaminated belongings, and remove any lingering odors.

Sewer backups can result from clogged plumbing in the home, municipal issues, local flooding events, or even a flooded toilet. It’s always recommended in Klamath and Lake Counties to play it safe when it comes to sewage messes and take extra precautions for your health by wearing protective gear, and/or working with a water damage restoration company such as SERVPRO of Klamath and Lake Counties to put your home back to normal.