Recent Posts

We are Cleaning Experts

3/19/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Klamath & Lake Counties, 541-363-0800

Coronavirus (COVID-19) Precautions

3/12/2020 (Permalink)

The health and safety of our customers, employees and all those we serve is our top priority. As an organization, we’re closely monitoring developments related to the COVID-19 or Coronavirus outbreak and its impact across our service area.

We take our role as an essential service provider seriously and want to assure you that we’re taking appropriate and necessary preventative measures to minimize the risk and spread of the illness.

In addition to following Centers for Disease Control and Prevention (CDC) and regional health organization recommendations, we’ve taken a number of additional precautions to preserve health and safety, including discouraging non-essential business travel, recommending employees who are able to work from home to do so, postponing large events and encouraging social distancing.

We are focused on providing you with safe and reliable Fire & Water Cleanup & Restoration services and will remain available to serve you and all of our customers.

As we continue to promote efforts to minimize illness and preserve health and safety, we have several options available to serve you:

We encourage you to talk to Technicians and Project Managers about your concerns regarding precautions they are taking to prevent the spread of COVID-19.

At this time, our main offices locations remain open, but this could change as the situation evolves. For now, if you do choose to visit our office, please know we've increased sanitation efforts.

Feel free to reach out to us from the convenience of your home. You can email us at OFFICE@SERVPRO10766.COM or call 541-363-0800.

We are committed to keeping you informed about steps SERVPRO of Klamath & Lake Counties is taking to respond to COVID-19.


John Bestul


Can Your Business File A Claim for Smoke Damage with Your Insurance Carrier?

1/23/2020 (Permalink)

Soot on wall demonstration by two SERVPRO techs for smiling woman Fire Damage Cleaning and Restoration is Just One of the Many Services We Provide to make it "Like it never even happened."

Did your commercial building or the suite next to yours recently have a fire and now you smell smoke or have smoke related damage?  Is smoke damage a covered loss on your commercial insurance policy?  We recommend that you contact your insurance carrier so you can learn more about what you need to know about smoke claims.

Soot Damage and Insurance

Good news is that in most cases, damage from smoke will be covered under your commercial insurance policy.  Remember the sooner you act upon following these steps, could help improve the restoration of your property to its pre-damaged condition.  Your preparedness could also help with your insurance company getting quick approval on your claim.

  • Get in touch with your insurance company or agent and file a claim, report the smoke damage.
  • Call a professional smoke cleanup company to help assess your loss and provide details of the cleanup process.
  • Take photos of any damaged items, and documents, receipts for any repairs that need to be performed.
  • Know that your insurance company will send an adjuster to survey the damage.     
  • Know that your insurance company will require proof that the money they pay you will be going towards your restoration and repair.     

Smoke damage claims and the efforts to communicate with your adjuster may be challenging.  However, if you have done your due diligence in following these steps, your post-fire experience can be a positive one.

SERVPRO of Klamath and Lake Counties is here to help you painlessly deal with the fire damage, the soot damage or the smoke damage. Call us at: 541-363-0800.

Industrial and Commercial Flooding Mitigation and Restoration

1/23/2020 (Permalink)

Warehouse with Deep Water Flooding All commercial and industrial sized water events can be efficiently mitigated and restored by your local SERVPRO Franchise

Our highly trained technicians are ready to respond immediately to flood or water damage at your Klamath and Lake Counties property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as quickly as possible. Our technicians will monitor and document the drying process to ensure your property is back to normal.

SERVPRO of Klamath and Lake Counties SERVICES

  • 24-Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Restoration Technicians
  • A Trusted Leader in the Water Restoration Industry
  • Locally Owned and Operated
  • Advanced Water Inspection, Extraction, and Drying Equipment

We understand the fear and stress that you are experiencing and we can help and reassure you that everything will be alright. 

Faster Response to any Storm Related Disaster

1/23/2020 (Permalink)

stormy skies above high rise building We are Uniquely Equipped to Handle Any Size Storm Related Fire or Water Related Disaster.

No Job Is Too Large for Us to Handle!

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO of Klamath and Lake Counties, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities
  • The Pentagon

Should a storm or major event strike, call (541) 363-0800

Let Us show you how our services can help restore your commercial property.

How to Prevent Moisture from Entering your Building and Causing Damage

1/23/2020 (Permalink)

Blurry greyscale photo of rainy weather and buildings through a water splashed window with the words Rain Damage? in green. Rain Damage Can Occur Without Warning. Preventative Measures Can Make a Big Difference in Keeping the Water Outside.

Rain and flooding from a major storm in Jackson County can result in costly damage to the interior and exterior of your business. In order to protect your business, it can be valuable to know how to prevent moisture from entering your building and causing damage.

1. Create a Physical Barrier

In order to decrease the likelihood of water and mold damage to your building, it can be helpful to put a barrier between your building and the elements. A building envelope acts as a water-resistant cover and protects your business from strong winds and heavy rains. In order for the envelope to be of use, it’s often important to make sure the envelope is securely placed around your building before a storm hits.

2. Inspect Your Building Before the Storm

Rain damage can occur seemingly without warning, and it may be necessary to contact storm restoration experts to fix the damage. However, it’s often preferable to prevent damage from occurring in the first place. By inspecting your building before a storm, you are likely to notice if there are any loose shingles, small holes or other areas where water may be able to enter your building. Inspecting the building frequently will allow you to make the necessary changes that can help to prepare your property for a disaster.

3. Clear and Reposition Gutters

If your property’s gutters are clogged or are positioned too closely to your business, the likelihood of water damage and mold growth increases. In order to avoid black mold growth and other issues related to water damage, it can be useful to clear your business’s gutters before a storm. Moving your gutters to ensure the flow of water is not directed at your building’s foundation can also be helpful.

Though storms have the potential to cause major issues for a business, preventing moisture from entering the building can make damage less likely to occur. By creating a physical barrier, inspecting your property before a storm and clearing and repositioning your building’s gutters, you can help to keep your business safe from rain damage.

Become Informed about FEMA's Various Types of Assistance

1/23/2020 (Permalink)

FEMA website snapshot Download the FEMA App for free from their Website

If you have suffered damages from a storm, then you need to be aware of FEMA. Likewise, this is a resource everyone in Southern Oregon should at least be aware of when a storm is on the way. It is the Federal Emergency Management Agency, and it provides assistance to people who's homes were damages after a natural disaster. The agency provides other types of support as well, including:

  • Emergency assistance
  • Financial assistance
  • Miscellaneous support

If you are going to take advantage of this resource, you need to understand what kind of support you can receive from them.

Emergency Assistance

When the flood waters are on the rise, you should not expect immediate help from the agency. The agency focuses on providing assistance when flooding is over, but they still can help you in the form of resources and partners. The agency has a mobile app while can provide information about emergency shelters and evacuation guidelines in your local area. If you are in need of immediate help, you should call 911 instead or your local emergency management agency. FEMA partners with certain emergency relief companies, and may be able to help you receive the support you need.

After the Storm

When the disaster is over, this is the time when The Federal Emergency Management Agency can really provide you with support. After you apply, an inspector will evaluate how severe the damage you suffered is. This should never be a substitute to your own insurance coverage, but rather a resource you use in addition to it. Along with helping you recover financially, the agency can provide medical and dental services, as well as covering funeral costs. FEMA cannot take care of all storm reparations, so it might be beneficial to research a private reconstruction company too. With the right help, you can repair and move on from any disaster that affected you.

SERVPRO of Klamath and Lake Counties is one such company with all of the expertise and equipment needed to recover from a major flooding or natural disaster event. We suggest that you contact us in order to have a complimentary Emergency Readiness Plan (ERP) prepared and on hand just in case you ever experience the type of event where it will come in very handy. For more information, call us at: (541) 363-0800.

Skylakes Medical Center Suffers Thunderstorm Caused Water Damage

1/23/2020 (Permalink)

Skylakes Hospital with Large Servpro Equipment on Semi Truck Trailer SERVPRO has equipment to handle any job, large or small. This photo captures two desiccant units trucked in to assist in removing all remaining water.

SERVPRO of Klamath and Lake Counties was called to mitigate water damage after water flooded the Skylakes Medical Center's new building that is still under construction. During the first weekend in July of this year, a thunderstorm passed through the Klamath Falls area and overwhelmed the building's water drainage capacity which resulted in extensive flooding in many parts of the four story building. SERVPRO responded to the call by bringing in large scale water dryers and an expanded crew of technicians.

The water damage was quickly contained and the medical facility was restored to be as good as new (which it is)! A big congratulations goes out to all of the personnel who worked all day every day for 8 days in order to make things good again!

Southern Oregon Home Smoke and Soot Cleanup

1/22/2020 (Permalink)

Burned out rafters Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor.

A fire raged through a home early December, destroying a good portion of the home and just about all the roof and attic were been deemed a total loss. In addition to the structural damage, the entire house had been filled with smoke so there was a thick layer of soot on all of the walls and ceilings. The smell was pervasive.

SERVPRO of Klamath and Lake Counties was called to facilitate with the damages.  Homeowner was very grateful that our company helped guide them through this tough time.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Klamath and Lake Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today at 541-363-0800

Flood and Water Restoration for Home and Business

1/22/2020 (Permalink)

Office with carpeting flooded with water Water Flooding of Residential or Commercial Spaces Means Big Inconvenience and/or Big Expense in Being Closed for Business!

SERVPRO at Klamath and Lake Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial.A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us,you may be feeling confused,stressed or vulnerable.You need an expert to guide you through this crisis. SERVPRO of Klamath and Lake Counties has the specific water damage training and experience to help you through this tough time.We specialize in water damage restoration - in fact, it's the cornerstone of our business.


when you call,we will ask several questions regarding your water damage emergency.These questions will help us determine what equipment and resources to bring.Including how many SERVPRO professionals are needed.

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.


CALL TODAY-541-363-0800